Refund Policy

Last Updated: December 23, 2025

30-Day Money-Back Guarantee

We stand behind our product. If "PDF Mail Engine" does not work on your machine or does not meet your expectations, we offer a full refund within 30 days of your original purchase.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Email our support team at [email protected].
  2. Include your Order ID (starts with #) or the email address used for purchase.
  3. (Optional) Briefly verify why you are requesting a refund. We ask this only to improve our product—it is not a condition for the refund.

Once approved, we will trigger the refund via our payment processor (Lemon Squeezy). Integration usually takes 5-10 business days to appear on your statement.

Exceptions

We reserve the right to deny refund requests in cases of suspected abuse, such as:

  • Repeatedly purchasing and refunding the product.
  • Requests made after the 30-day window has expired.

Microsoft Store Purchases

If you purchased the application directly through the Microsoft Store (In-App Purchase or Storefront), refunds are subject to Microsoft's refund policies and must be requested through your Microsoft account order history. We cannot process Microsoft Store refunds directly.